Termination of booking

The venue shall be entitled to immediately terminate the function and Booking Agreement if:

(a) The customer is in breach of these terms and conditions.

(b) The customer alters the nature of the function without the prior approval of the venue.

(c) The venue becomes aware of conditions under which the carrying out of the function could jeopardise public safety or order, or potentially involve an unacceptable risk of personal injury or damage to property.

Photography

The customer, on its behalf and on behalf of its employees, officers, contractors, guests, members, patrons, and invitees or any other persons associated with them, consents to, and authorises, the use and reproduction of any photography and/or videography that has been taken of the customer, its employees, officers, contractors, guests, members, patrons, and invitees or any other persons associated with them, on the function day by the venue for publishing or reproducing the images and recordings in any medium, including websites, magazines or brochures, for public relations, promotions, commercial or advertising purposes.

Indemnity

The customer indemnifies the venue to the fullest extent permitted by law from and against:

(a) All claims, demands, writs, summonses, actions, suits, proceedings, judgements, orders, decrees, damages, costs, losses and expenses of any nature which the venue may suffer or incur in connection with the loss of life, personal injury or damage to property incurred or suffered directly or indirectly in connection with the Booking Agreement, the use of the premises by the customer, its employees, officers, contractors, guests, members, patrons, and invitees or any other persons associated with them except to the extent such injury, loss or damage arises by reason of an act or omission of the venue or its employees, agents or contractors.

(b) The venue is not liable or responsible to the customer or any employees, officers, contractors, guests, members, patrons, and invitees or any other persons associated with them for any loss of life, personal injury or damage to or loss of property which may be suffered at the premises except to the extent such injury, loss or damage arises by reason of an act or omission of the venue or its employees, agents or contractors.

Damage & Event Bond

The hirer will be responsible for any damage or loss sustained to the venue’s premises including any equipment or fittings in the premises, however caused, by the customer, its employees, officers, contractors, guests, members, patrons, invitees or any other persons associated with them, and will be charged for any repairs or replacement as deemed necessary by the venue.

A Bond of $1000 +1.75% processing fee is applicable to all evening & weekend bookings. This bond will be a separate charge to your event invoice & will be returned to you within 7 days after your event should it be deemed that there is no damages or losses to recover as a result of your event.

This must be paid with a valid credit card. reasons for a reduction in the returned bond include but are not limited too, Bump out going over time, removal of excess rubbish & litter, extra deep cleaning due to damage or mess, use of illicit substances, behavior resulting in the early termination of your event.

Booking, Rescheduling & Cancelation.

Bookings are only secured once deposit is paid. Booking Deposit is $300 and non-refundable.

Full cost of Party Quote to be paid in full 14 days prior to booking

Cancellations & Re-schedules are at the sole discretion of Two One Ten.

Cancellation or change requests must be made in writing to manager@twooneten.au

Any reschedule or cancellation made less than 30 days prior to the event may be subject to a cancellation fee of 50% of the value owed to Two One Ten.

Refunds can not be made in any form if the event is canceled fewer than 7 days to the booking date.

Covid Cancellation

Please note Covid is no longer an unknown or unforeseen event. In the event you have to cancel due to restrictions, please be advised our services are not reliant on the number of guests you are allowed to have on the date of your event or if you have to wear a mask when not seated. If you book that is the risk you take therefore it will be taken as a cancellation fee.

Unforeseen Circumstances

If the venue is unable to perform or will be delayed in performing the function or any of its obligations under the Booking Agreement by virtue of any act or event outside of its reasonable control including, but not limited to, cessation or interruption of electricity, water or gas supply, industrial disputes, plant or equipment failure, unavailability of foodstuffs, fire, storm, flood, earthquake, explosion, war, invasion, insurrection, sabotage or regulatory action, the venue reserves the right to terminate the booking and/or function and refund the deposit at any time without the venue having any further liability to the customer.

Catering

External Caterers are permitted on site at Two One Ten only if pre-arranged. Details of external caterers must be provided, including Council Food trading permits & Public Liability insurance certificates, or access will not be granted. Some restrictions do apply, including no deep frying inside the venue. No Dinnerware or Glassware is provided by two one ten for external or self catering.

Self Catering is limited to Cake & Desserts and Grazing Tables.

Two One Ten will not be held liable for any unfavourable outcome relating to any catering sourced by or provided by the Hirer. An additional fee of $250 will be charged on top of hire fee when external food vendors are used.

Two One Ten is a licensed Venue. There is strictly NO BYO Alcohol.

Menu & Dietary Requirements

Whilst all care will be taken to provide special meals to meet all dietary requirements, the venue is unable to guarantee that there are no allergens in the food and beverages served during the function. For extreme allergies, special arrangements must be discussed with Two One Ten.

Whilst all care will be taken to identify guests who have requested a special dietary meal, the responsibility lies with the guest to identify themselves to service staff. No food or beverage will be permitted to be brought into the premises by the customer or any other person attending the function unless by prior arrangement with the venue. A waiver may be required to be signed.

 

Soft Play & 3rd Party Activities

External providers are permitted on site at Two One Ten only if pre-arranged. Details of external vendors must be provided, including and relevant operational & Public Liability insurance certificates, or access will not be granted. 

Two One Ten will not be responsible or liable for any injury or damage caused by or too anything provided by a third party.

Soft Pay & other large items are not able to be used on saturday bookings unless agreed to by the venue. 

Event Setup & Pack Down

Access for delivery & setup of any items for your event must be pre-arranged & agreed to by

Two One Ten. An allocation of time for event setup is included in your hire times.

Earlier access may be granted at the sole discretion of management and will incur additional fees.

This also includes the collection or pack down of items after your event.

All Extra Time will be charged by the hour.

Exit signage and security cameras must not be covered and access must not be blocked off under any circumstances by any items, or decorations brought into the venue.

Two One Ten has limited storage capacity and as such all items relating to the hirer’s function must be removed from the premises by 10am the morning after the event unless otherwise arranged and agreed to by Two One Ten.

Contract cleaners are employed by the venue. If substantial additional cleaning is required after a function, the costs will be deducted from the Bond paid or charged to a credit card provided prior to your event.

Decorations / Theming

The use of confetti, glitter, scatters etc. is prohibited. Nothing is to be nailed, screwed, stapled or adhered to any wall, door, ceiling or fixture of the premises unless authorised by the venue. Should they be used without notification, an additional cleaning fee of $250 will be charged.

Smoke machines, pyrotechnics and flammable liquids may not be used in any area of the premises. Candles may be used with the prior approval of the venue.

DELIVERY OF ALL EQUIPMENT, DECORATION, EFFECTS AND FLOWERS

(a) All deliveries to the venue must be arranged with the venue’s Function Coordinator. All deliveries must be clearly marked with the customer’s details. The number and names of people involved, their expected times of arrival and equipment requirements must be conveyed to the nominated representative of the venue at least 24 hours prior to the function date.

(b) There is no short or long term storage available for equipment at the premises and collection of goods must occur the day of your booking unless otherwise agreed too.

(c) The venue cannot take responsibility for any client or third party supplier goods left on the premises.

(d) All deliveries & collections must take place within your booked time.

Any early or late access will be charged at $100 per hour or part thereof

MANAGEMENT RESERVES ALL RIGHTS

All guests attending a function are required by law to present ID at the request of the venue. Please ensure all of your guests are aware, and if you or any of your guests are incorrectly attired, intoxicated etc. The venue may refuse admission and or remove persons from the premises.